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Roleplays are one of Replay’s core training experiences. They help teams practice conversations in realistic scenarios.

Who can use Roleplays

User

  • Complete assigned roleplays
  • Review their own outcomes and feedback

Manager

  • Create or manage roleplay-related content when allowed by their scope
  • Assign roleplays to users
  • Review user performance and transcripts within their scope

Admin

  • Manage roleplay usage across the company
  • Access broader configuration and oversight capabilities

What you can do

  • Practice realistic conversations
  • Complete assigned roleplays
  • Review results, feedback, and performance data
  • Build roleplays for your organization when you have the needed permissions

Build a Roleplay docs

Replay already has roleplay-specific documentation. Start there for configuration details: