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Documentation Index

Fetch the complete documentation index at: https://docs.replay.sale/llms.txt

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Mirroring lets you review a recorded conversation with guided teaching moments. Watch a playback of a real or practice conversation, pause at key moments marked by your coach or manager, and get AI-generated feedback on your performance.

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How it works

1

Record or upload a conversation

Record yourself in a practice scenario, or upload an existing recording.
2

System transcribes and segments

Replay transcribes the audio and breaks it into dialogue snippets.
3

Review with breakpoints

Play back the recording. At marked breakpoints, playback pauses so you can reflect on what happened and review AI feedback.
4

Get scored

Each breakpoint includes AI-generated feedback scored on a 0–100 scale, so you can see exactly where you did well and where to improve.

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Key concepts

Breakpoints

Stop points in the recording where playback pauses for reflection and feedback

Jumppoints

Navigation markers that let you quickly jump to specific moments in the recording

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When to use it

  • Post-call review — Record a real customer call and review it with your manager’s annotations
  • Self-directed practice — Record yourself handling a scenario, then review your own performance
  • Coaching sessions — Managers mark key moments for reps to learn from

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Tips

  • Focus on breakpoints. The real learning happens at the pause points — take time to reflect before moving on.
  • Submit feedback. If you disagree with the AI’s assessment, submit your own take. The system tracks disagreements to improve over time.
  • Pair with roleplays. Use mirroring to review past performance, then practice the same scenario in a roleplay to apply what you learned.

Roleplays

Practice live conversations with AI

Recording Analyzer

Analyze uploaded recordings