Who can use Personalized Coach
User
- Set up a personal coach persona during onboarding
- Chat with their coach in dedicated conversation threads
- Verify email or text delivery for coach messages
- Control how many proactive messages their coach can send each day
Manager
- Everything a User can do for their own coach
- Can use coach suggestions to jump into recommended practice activities
Admin
- Everything a Manager can do for their own coach
- Can use coach guidance alongside broader coaching and analytics workflows
How users get to it
- In the coach area, select the coach avatar button in the header
- If you have not finished setup yet, Replay sends you to coach onboarding first
- After onboarding, the same entry point opens your Personalized Coach chat
What onboarding includes
Replay walks each user through a short setup flow before they start chatting:- Watch the intro video
- Create or update the coach persona
- Set up communication permissions for email or text
- Finish setup and open the first coach conversation
What users can do in coach chat
- Keep separate conversation threads for different topics
- Start a new thread when you want a fresh conversation
- Open coach settings from the chat header
- Get roleplay and practice suggestions that link directly to the matching activity
Coach settings users can manage
Coach persona
- Update the coach name and image
- Keep the coach identity consistent across chat and outreach
Communication channels
- Verify an email address for coach messages
- Verify a phone number for text messages
- Decide which channels are ready for coach outreach
Daily proactive limit
- Set how many proactive messages your coach can send each day
- Set the limit to
0to turn proactive outreach off - Messages you explicitly ask for are not blocked by this limit