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Documentation Index

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Playlists let you combine multiple training items — lessons, roleplays, drills — into a single guided path that users complete in order.

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Why use playlists

Individual activities are great for targeted practice. But when you need someone to learn a concept, then practice it, then drill on the hard parts — a playlist ties it all together into one assignment.

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Creating a playlist

1

Open the Library

Go to the Library from the left sidebar.
2

Create a new playlist

Click New and select Playlist.
3

Add items in order

Add the activities you want users to complete. You can mix lessons, roleplays, rapid fire, and other activity types.
4

Save and assign

Save the playlist, then assign it to users or teams.
When someone opens an assigned playlist, they see the full list of items and their progress. They work through items in order, and each one is marked complete as they finish it.

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Common uses

Onboarding programs

Walk new hires through product knowledge, then into practice conversations

Skill-building paths

Combine a lesson on a technique with a roleplay that applies it

Certification prep

Sequence everything someone needs to complete before they’re certified

Recurring training

Reuse the same playlist for each new cohort

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Tips

  • Put lessons before practice. If a roleplay requires product knowledge, add a lesson covering that material first.
  • Keep playlists focused. 3–5 items per playlist is easier to complete than 15. Break longer programs into multiple playlists.
  • Reuse items. The same roleplay or lesson can appear in multiple playlists — you don’t need to recreate content.

Lessons

Create structured learning content for your playlists

Roleplays

Add practice conversations to your playlists

Library

Where all your training content lives