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Documentation Index

Fetch the complete documentation index at: https://docs.replay.sale/llms.txt

Use this file to discover all available pages before exploring further.

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What is it?

The Upload activity lets your reps submit a recording — audio or video — for example, a real customer call they want feedback on, or a practice session captured outside Replay, and have it transcribed and scored automatically against a scorecard you define. Use it when you want learners to bring real conversations into a coaching workflow rather than running a live AI roleplay.

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What it does

  • Audio or video upload: Reps drop in a recording (supported formats include .mp3, .m4a, .wav, .mp4, .mov, .webm).
  • Transcription: Replay transcribes the recording.
  • Scorecard-based scoring: The same scorecard system used for roleplays evaluates the transcript against the criteria you’ve configured.
  • Analytics: Per-activity history, teams, and users views surface trends across submissions, just like other activity types.
  • Distribution: Upload activities can be shared via the standard Replay channels — direct link, demo links, SCORM packages, iframe embedding, and LTI launches.

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How it works

1

Create an Upload activity

From the Library, choose New activity → Upload. Give it a name and pick a scorecard, just like creating a Roleplay or Recording Analyzer activity.
2

Assign it to your reps

Use the Assignments tab to send the activity to specific users or teams, or share the activity link directly.
3

Reps upload a recording

When a learner opens the activity, they’re prompted to upload an audio or video file. Replay handles the upload, transcription, and scoring in the background.
4

Review results

Learners see their scorecard results when scoring completes. Admins and managers can see all submissions in the activity’s History, Teams, and Users analytics tabs.

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When to use Upload vs other activity types

  • Use Upload when you want reps to bring real, already-recorded conversations into Replay for AI scoring.
  • Use the Recording Analyzer when you want a richer, conversation-level analysis (tone, pacing, communication skills) rather than scorecard scoring.
  • Use a Roleplay when you want a live, AI-simulated practice conversation.

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Sharing and embedding

Upload activities support all the same distribution channels as other activity types:
  • Direct link — share the activity URL with reps.
  • Demo links — let prospects try it without an account.
  • SCORM — package the activity for upload to your LMS.
  • iframe — embed inside your own portal.
  • LTI — launch it from an LMS like Canvas or Moodle.
See Exporting Options for details on each.