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Zoom Integration

Connect your Zoom account to Replay to automatically sync your call recordings for AI-powered analysis and scoring.

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Overview

The Zoom integration allows you to:
  • Automatically sync completed Zoom call recordings to Replay
  • Score calls using custom scorecards tailored to your team
  • Track performance trends across your organization
  • Get AI-powered coaching insights on every conversation

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Adding the Zoom Integration

Follow these steps to connect your Zoom account to Replay. If you run into any issues, see the Troubleshooting section below.

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Prerequisites

  • An active Replay account (contact [email protected] to get started)
  • Zoom account with Admin privileges (required for the Admin-level integration)
  • Cloud recording enabled in your Zoom account settings

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Step-by-Step Setup

1

Navigate to Integrations

Log in to your Replay account and go to Company Settings > Integrations.
2

Find Zoom Integration

Locate the Zoom (Admin) integration card in the list of available integrations.Zoom integration card showing Connect button
3

Click Connect

Click the Connect button on the Zoom integration card.
4

Authorize Zoom

You’ll be redirected to Zoom’s authorization page. Enter your Zoom credentials and approve the connection request to allow Replay to access your call recordings.
5

Confirm Connection

Once authorized, you’ll be redirected back to Replay. The integration card will now show Connected status, confirming the setup is complete.Zoom integration card showing Connected status
The Zoom (Admin) integration requires admin-level Zoom permissions. This allows Replay to access recordings from all users in your Zoom organization.

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Using the Zoom Integration

Once connected, your Zoom call recordings will automatically sync to Replay. Here’s how to get the most out of the integration:

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Automatic Recording Sync

  • Completed Zoom calls are automatically sent to Replay
  • Recordings appear in your Replay dashboard shortly after the call ends
  • No manual upload required

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AI-Powered Call Scoring

  1. Set up scorecards: Create custom scorecards in Replay that define the criteria for evaluating calls (e.g., discovery questions asked, objection handling, closing techniques)
  2. Automatic scoring: Once recordings sync, Replay’s AI analyzes each call against your scorecard criteria
  3. Review results: View detailed scoring breakdowns, highlights, and coaching recommendations for each call

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Team Performance Tracking

  • Monitor individual and team performance trends over time
  • Identify coaching opportunities and areas for improvement
  • Celebrate wins and track progress toward goals

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Removing the Zoom Integration

If you need to disconnect the Zoom integration from Replay:

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How to Disconnect

1

Navigate to Integrations

Go to Company Settings > Integrations in your Replay account.
2

Find Zoom Integration

Locate the Zoom (Admin) integration card, which should show Connected status.Zoom integration card showing Connected status with Disconnect button
3

Click Disconnect

Click the Disconnect button to remove the connection.
4

Confirm Disconnection

The integration card will return to showing the Connect button, confirming the disconnection is complete.

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What Happens When You Disconnect

  • New recordings stop syncing: Future Zoom calls will no longer be sent to Replay
  • Existing data is retained: Call recordings and scoring data already in Replay will remain accessible unless you request deletion
  • You can reconnect anytime: Simply follow the setup steps above to reconnect your Zoom account

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Data Handling After Removal

When you disconnect the Zoom integration:
  • Your existing call recordings, transcripts, and AI scoring data remain stored in Replay
  • No new data is collected from Zoom after disconnection
  • To request complete deletion of your data from Replay, contact our support team at [email protected] with the subject line “Data Deletion Request”
  • Data deletion requests are processed within 30 days in accordance with our Privacy Policy

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Troubleshooting

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Connection Issues

If you’re having trouble connecting:
  • Ensure you have Zoom Admin privileges
  • Try logging out and back into Zoom before authorizing
  • Clear your browser cache and try again
  • Contact [email protected] for assistance

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Recordings Not Syncing

If your recordings aren’t appearing in Replay:
  • Verify the integration shows Connected status
  • Check that cloud recording is enabled in your Zoom settings
  • Allow a few minutes after the call ends for processing
  • Contact support if issues persist

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FAQ

Yes, the Zoom (Admin) integration requires admin-level permissions to access call recordings from your organization. If you don’t have admin access, contact your Zoom administrator to set up the integration.
Recordings typically sync to Replay within a few minutes after your Zoom call ends. Processing time may vary depending on recording length.
No, disconnecting the Zoom integration does not delete your existing call data from Replay. Your recordings, transcripts, and scores remain accessible. To request data deletion, contact support.
Yes, you can reconnect the Zoom integration at any time by following the setup steps. Your existing data will still be available, and new recordings will begin syncing again.
Ensure that: (1) the integration shows “Connected” status, (2) cloud recording is enabled in your Zoom settings, and (3) you’ve completed at least one call after connecting. See Troubleshooting for more help.

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Support

Need help with the Zoom integration? Our support team is here to help.
  • Email: [email protected]
  • Response time: We typically respond within 1 business day
  • Hours: Monday–Friday, 9am–6pm EST
When contacting support, please include:
  • Your Replay account email
  • A description of the issue
  • Any error messages you’re seeing
  • Screenshots if applicable