Roleplay Framework

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Three core building blocks are used to build a roleplay:

1. Conversation type - The context of the conversation from the AI’s perspective (e.g., cold call, warm call, discovery, presentation, customer service, etc.)
2. Persona - AI’s name, appearance, voice, and personality style
3. Scorecard - Roleplay scoring framework

Once built, these building blocks can be re-used across multiple roleplays.

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Other optional building blocks include:

• Persona background - Title/role, concerns, pains, needs, etc.
• Solution - The conversation topic or product being sold (often used for teams that sell multiple products like cars)
• Responses/questions/responses - Specific phrases you want the AI to say (often used for objections)