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If the Replay meeting bot isn’t joining your meetings, work through these steps from top to bottom. Most issues are resolved by checking your calendar connection and auto-record settings.

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Getting to Meeting Bot Settings

To access your meeting bot settings, navigate to Coach → Settings → Meeting Bot.
Meeting Bot settings page showing calendar connection, auto-record options, and upcoming meetings

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Step 1: Check Your Calendar Connection

The most common reason the bot doesn’t join meetings is that your Google Calendar isn’t connected.
If you see a Connect button next to Google Calendar, your calendar hasn’t been linked yet.Fix: Click Connect and follow the Google sign-in prompts to authorize Replay to access your calendar. After connecting, your calendar will sync automatically — this may take a moment.
If you see a warning that says “Your Google Calendar has been disconnected. Please reconnect to continue auto-recording meetings”, your calendar connection was lost.Fix: Click the Reconnect button and re-authorize access through Google.
After connecting, your calendar needs time to sync. You’ll see a Syncing indicator while this happens.Fix: Wait a minute for the sync to complete. The page will refresh automatically when it’s done. If it stays on “Syncing” for more than a few minutes, try refreshing the page.

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Step 2: Check Your Auto-Record Settings

Once your calendar is connected, make sure the auto-record setting matches which meetings you want the bot to join.
Auto-record dropdown showing All meetings, External meetings, Internal meetings, and No meetings options
The Auto-record dropdown controls which meetings automatically get a bot. If it’s set to the wrong option, the bot won’t join the meetings you expect.Fix: Click the Auto-record dropdown (labeled “Which meetings get a bot”) and select the right option:
  • All meetings — Bot joins every meeting on your calendar
  • External meetings — Bot only joins meetings with people outside your organization
  • Internal meetings — Bot only joins meetings with people inside your organization
  • No meetings — I’ll record manually — Bot won’t auto-join any meetings; you’ll need to send it manually
If auto-record is set to “No meetings — I’ll record manually”, the bot won’t join any meetings from your calendar automatically.Fix: Change the setting to All meetings, External meetings, or Internal meetings depending on your preference.

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Step 3: Check Upcoming Meetings

Even with the right auto-record settings, individual meetings can be toggled on or off.
Upcoming meetings list showing recording toggles for each meeting
In the Upcoming meetings section, each meeting has a toggle switch. If the toggle shows Off, the bot won’t join that meeting.Fix: Find the meeting in the list and switch the toggle to On so it shows Recording. You’ll see a confirmation that the bot has been scheduled.
If a meeting shows an info icon instead of a toggle switch, it means the meeting doesn’t have a video link attached.Fix: Make sure your calendar event includes a meeting link (Google Meet, Zoom, etc.). The bot can only join meetings that have a video conferencing URL.
If the upcoming meetings section says “No upcoming events found”, your calendar may still be syncing or you may not have any upcoming meetings with video links.Fix: Wait for your calendar to finish syncing. If you have meetings scheduled but they don’t appear, try disconnecting and reconnecting your calendar (see Step 4 below).

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Step 4: Disconnect and Reconnect Your Calendar

If the steps above didn’t resolve the issue, disconnecting and reconnecting your calendar can reset the connection and fix sync issues.
1

Disconnect your calendar

Scroll down in the Meeting Bot settings and click Disconnect Calendar. Confirm the disconnection.
2

Reconnect your calendar

Click Connect next to Google Calendar and sign in with your Google account again.
3

Wait for sync

After reconnecting, wait for your calendar to finish syncing. Your upcoming meetings should reappear with the correct recording settings.
4

Verify your settings

Double-check your Auto-record setting and make sure the correct meetings have their recording toggles switched on.

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Sending a Bot Manually

If you need to record a specific meeting without using auto-record, you can send a bot directly using the Send Bot to Meeting section.
Send Bot to Meeting form with meeting URL input and Send Bot Now button
Enter the meeting URL (e.g., a Google Meet or Zoom link) and click Send Bot Now. You can also toggle Schedule for later to have the bot join at a specific time.

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Still Not Working?

If none of the above resolves the issue:
  1. Make sure your meeting has a video link (Google Meet, Zoom, etc.) — the bot can’t join meetings without one
  2. Try a different browser or clear your browser cache
  3. Contact support at hello@replay.sale with:
    • Your Google account email
    • The meeting time and platform (Google Meet, Zoom, etc.)
    • What you see in the Meeting Bot settings page