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Replay has two concepts that determine what a user can do: their role (what permissions they have) and their access type (how they access the platform).

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User Roles

Every user in Replay has one of the following roles, which determines their permissions.

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Admin

The primary role for anyone who creates and manages content in Replay. Admins can:
  • Create and edit activities (roleplays, scripts, courses, etc.)
  • Manage building blocks (customer personas, solutions, objections, scorecards)
  • Access the full Manager Portal including User Management, Company Settings, Exports, Data Copier, and Child Companies
  • View analytics across all teams in the organization
  • Add, remove, and manage users across the entire company
  • Assign any role to users, including Admin
Admin is the default role for team leads, trainers, and anyone who needs to build or edit training content.

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Manager

A team-level role for people who oversee a specific team and its sub-teams. Managers cannot create or edit content — their focus is on managing people and reviewing performance. Within their team (and any sub-teams beneath it), Managers can:
  • View and manage users in the User Management section of the Manager Portal
  • View team analytics and session history
  • Assign activities and playlists to users
  • Add and remove users from their teams
Managers cannot access Company Settings, Exports, Data Copier, or Child Companies.

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User

The standard role for team members. Users can:
  • Log in and complete activities (roleplays, script memorization, etc.)
  • View their own session history and analytics
  • Access assigned playlists and activities

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Disabled

A deactivated account. Disabled users:
  • Cannot log in or access any features
  • Remain in the system for record-keeping purposes
To deactivate a user without deleting their data, change their role to Disabled in the Manager Portal.

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Access Types

Separately from their role, users have an access type that describes how they reach the platform.

Default

Standard users who log in through the Replay web app at your company’s branded site.

Integration

Users who access Replay through an embedded environment (LMS via SCORM, iframe, etc.). These accounts are created automatically using unique identifiers from the host platform — no login credentials needed.

Dual

Integration users who have claimed their account and now also have direct web app login access.
Integration users are not counted toward your seat-based billing. Only Default and Dual users with an active role (Admin, Manager, or User) are billed. Integration users are billed separately based on activity usage.

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Demo Users

Demo users participate in demonstration activities without needing a full account or login. Their accounts are created automatically when they access a demo roleplay — they just enter their name and email to get started. If a demo user is later invited to your organization, their existing account is upgraded to a full user with the assigned role.

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Common Questions

Admins can add users through the Manager Portal → User Management. You can invite users by email and assign them a role (Admin, Manager, or User). Managers can also add users, but only to teams they manage.
Admins can create and edit training content (roleplays, scripts, courses, building blocks) and have full access to Company Settings and the Manager Portal. Managers can only manage users and view analytics within their own team hierarchy — they cannot create or edit content.
No. Integration users are automatically created when someone accesses a Replay activity through an LMS or embedded environment. The system uses unique identifiers from the host platform.
Yes. Managers and Admins accessing Replay through an LMS can view Team Analytics from the settings menu in the bottom-right corner.
Change their role to Disabled in the Manager Portal. This prevents login while preserving their data.