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Replay has two concepts that determine what a user can do: their role (what permissions they have) and their access type (how they access the platform).

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User Roles

Every user in Replay has one of the following roles, which determines their permissions.

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Admin

The highest permission level. Admins have all Manager capabilities plus:
  • Access to company settings and billing
  • Ability to create and manage teams
  • Full administrative control over the organization

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Manager

Managers oversee teams and content. They can:
  • Add and remove users from teams
  • View team analytics and session history
  • Assign activities and playlists to users
  • Delete roleplay transcripts
  • Access the Manager Portal

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User

The standard role for team members. Users can:
  • Log in and complete activities (roleplays, script memorization, etc.)
  • View their own session history and analytics
  • Access assigned playlists and activities

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Disabled

A deactivated account. Disabled users:
  • Cannot log in or access any features
  • Are excluded from billing
  • Remain in the system for record-keeping purposes
To deactivate a user without deleting their data, change their role to Disabled in the Manager Portal.

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Access Types

Separately from their role, users have an access type that describes how they reach the platform.

Default

Standard users who log in through the Replay web app at your company’s branded site.

Integration

Users who access Replay through an embedded environment (LMS via SCORM, iframe, etc.). These accounts are created automatically using unique identifiers from the host platform — no login credentials needed.

Dual

Users who have both regular web app access and integration access.
Integration users are not counted toward your billing. Only Default and Dual users with an active role (Admin, Manager, or User) are billable.

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Demo Users

Demo users participate in demonstration activities without needing a full account or login. Their accounts are created automatically when they access a demo roleplay. If a demo user is later invited to your organization, their account is upgraded to a full user with the assigned role.

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Common Questions

Admins and Managers can add users through the Manager Portal → User Management. You can invite users by email and assign them a role (Admin, Manager, or User).
No. Integration users are automatically created when someone accesses a Replay activity through an LMS or embedded environment. The system uses unique identifiers from the host platform.
Yes. Managers and Admins accessing Replay through an LMS can view Team Analytics from the settings menu in the bottom-right corner.
Change their role to Disabled in the Manager Portal. This prevents login while preserving their data.