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Replay integrates with Learning Management Systems through SCORM. After a roleplay finishes, Replay sends the result to your LMS’s SCORM API. Occasionally this process fails and the score doesn’t appear in your LMS.

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How to Resend Results

1

Finish your roleplay

Complete the roleplay and wait for the analysis page to load.
2

Open the LMS tools menu

On the analysis page, click the three-dot menu (⋮) in the top-right corner.
3

Click Resend Results to LMS

Select Resend Results to LMS from the dropdown. You’ll see a confirmation message once the results are sent.
4

Continue in your course

Return to your LMS. Your score should now be recorded and you can continue with your course progression.
The three-dot menu only appears when you’re accessing Replay through an LMS (via SCORM or iframe embed). If you don’t see it, make sure you launched the roleplay from within your LMS.

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Why This Happens

Score submission can occasionally fail due to:
  • Network interruptions between Replay and your LMS
  • LMS session timeouts if the roleplay took longer than expected
  • Browser pop-up blockers interfering with the communication between Replay and the LMS
  • SCORM API availability issues on the LMS side

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Still Not Working?

If resending doesn’t resolve the issue, contact support at [email protected] with:
  • The name of your LMS (Canvas, Moodle, Blackboard, etc.)
  • The roleplay or activity name
  • When the issue occurred