Is This Happening to You?
If your AI Roleplays work fine at home but have problems on your office network, your company’s firewall may be blocking the connection. This is a common issue for organizations with strict network security.What’s Happening
Replay uses real-time peer-to-peer networking (WebRTC) for voice-based roleplays. Corporate firewalls often block or restrict this type of traffic, which can cause:- Delayed or unreliable AI responses
- Voice recognition failures despite your microphone being enabled
- The AI disconnecting shortly after joining the call
- Roleplays working at home but failing at the office
How We Fix It
Contact support
Email [email protected] and let us know you’re experiencing office-specific connection issues.
We enable relay mode
Our team can activate relay mode for your organization. This routes traffic through firewall-compatible servers instead of peer-to-peer connections.
Relay mode may add slight latency to responses, but overall reliability improves substantially.
Test from your office
Try running a roleplay from your office network to confirm the issue is resolved.
IT whitelisting (if needed)
In some cases, your IT department may need to whitelist specific URLs or ports. We’ll provide the necessary details based on LiveKit’s network requirements.
Quick Test
Not sure if it’s a firewall issue? Try this:- Connect to a mobile hotspot or home network
- Run the same roleplay
- If it works on the alternative network but not your office network, it’s almost certainly a firewall issue