Skip to main content
If you’re not hearing anything during an AI Roleplay, the issue is usually a simple setting. Work through these steps from top to bottom.

​
Quick Basics

Audio may be routing to the wrong device (unused headphones, a monitor without speakers, etc.).Fix:
  • macOS: Click Control Center → Sound → select the correct Output device
  • Windows: Click the speaker icon in the taskbar → select the correct Output device
  • Chrome: Click the site’s audio control during a call to select an output device
System, app, or browser tab volume may be too low or muted.Fix: Raise system volume, check the app’s volume slider, and on Windows check the Volume Mixer to ensure your browser isn’t muted.
Your browser tab may have been muted (look for a muted speaker icon on the tab).Fix: Right-click the tab and select Unmute site. Check that no extensions are auto-muting tabs.

​
Device and Connection

Output may be routed to Bluetooth headphones that are powered off or out of battery.Fix: Power on and charge your headphones, reconnect them, or switch output to your built-in speakers.
Audio may be set to output through a monitor that doesn’t have speakers.Fix: Change your audio output to laptop speakers or external speakers.
Outdated drivers can cause audio playback issues.Fix: Update your operating system and audio drivers, then restart your machine.

​
Browser and Site Settings

Your browser may be preventing sound playback.Fix (Chrome): Click the lock icon in the address bar → Site settings → set Sound and Microphone to Allow. Refresh the page.For detailed steps, see Microphone, Audio, and Camera Permissions.
The site may select an inactive output device when multiple devices are connected.Fix: Explicitly choose your preferred output device in your system sound settings.
Real-time audio can glitch without hardware acceleration.Fix: Enable hardware acceleration in your browser settings, fully close and reopen the browser, and try incognito mode to rule out extension conflicts.

​
Network and Security

WebRTC connections used for roleplay audio may be blocked on your network.Fix: Test on a home network or mobile hotspot. If that works, see Firewall Issues for next steps.
Packet loss prevents audio from streaming properly.Fix: Move closer to your router, use a wired Ethernet connection, and close bandwidth-heavy apps.

​
Operating System Specifics

Audio enhancements can distort or block playback.Fix: Go to Control Panel → Sound → select your output device → Properties → disable Enhancements and turn off Spatial sound.
The balance slider may be off-center, or output may be set to AirPlay or a monitor.Fix: Go to System Settings → Sound → Output → select the correct device and center the Balance slider.

​
Advanced Checks

  • Volume mixer (Windows): Check that your browser isn’t muted in the Windows Volume Mixer.
  • Extension conflicts: Ad blockers and privacy extensions can interfere with audio. Try disabling them or using incognito mode.
  • Competing audio apps: Quit Zoom, Teams, or other conferencing apps that may be taking exclusive control of audio output.

​
Still Not Working?

If none of the above resolves the issue:
  1. Restart your browser and computer
  2. Test with Chrome or Edge (recommended browsers)
  3. Try a different output device (built-in speakers, wired headphones)
  4. Contact support at [email protected] with:
    • Your network type (home, office, VPN)
    • OS and browser versions
    • Audio output device
    • When the issue started