We’re Here to Help
Whether you’re setting up your first roleplay, troubleshooting an issue, or looking for advice on getting the most out of Replay, our team is ready to help.Email Us
For direct support from the Replay team, reach out any time at hello@replay.sale.hello@replay.sale
Send us an email and we’ll get back to you quickly.
What to Include
To help us resolve your issue as quickly as possible, include:- A brief description of what you were trying to do
- What happened instead (and any error messages you saw)
- The browser and device you’re using
- A screenshot or screen recording, if relevant
- A link to the roleplay, scenario, or page where the issue occurred
What We Can Help With
- Account setup and user management
- Building scenarios, personas, and scorecards
- Troubleshooting audio, video, or connection issues
- Integrations (Zoom, Read.ai, HubSpot, Zapier, and more)
- SCORM exports and LMS embedding
- Analytics and reporting questions
- Billing and plan changes
- Feature requests and product feedback